Frequently Asked Questions
I accept payments via PayPal which is a safe and secure payment method.
You can place your order through PayPal's secure server using your credit or debit card without becoming a PayPal member
If you would rather pay by cheque, please email me your order to catherine@CatkinJane.co.uk
and then if you post a cheque made payable to 'C J Couling' to
30 College Drive,
goods will be posted out on receipt of payment.
Postage, Packing and Delivery
Standard Delivery charge is £3.50 per order for all addresses within the UK.
I use Royal Mail and aim to post all in stock items within 48 hours of order.
I don't normally post outside the UK but please contact me if you would like special delivery and I will calculate what charges would apply.
Naturally I hope you will be delighted with your purchase but if you do need to return an item please contact me within 7 days to arrange the return and refund.
If the return is due to a fault I will refund you the cost of the item plus the delivery charge within thirty days.
For any non-faulty item returned a refund will be strictly conditional on the item being in the original condition.
Please note I do not cover the cost of you returning non-faulty items.